privacy-policy

Mega Travel Machupicchu

At Mega Travel Machupicchu, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or book our travel services in Cusco and Peru.

By using our website and services, you consent to the data practices described in this policy.

1. Information We Collect

To provide you with our tours and trekking services (such as the Inca Trail or Machu Picchu tours), we are required to collect specific personal information. We may collect the following:

• Personal Identification: Full name, date of birth, nationality, and gender.

• Travel Documentation: Passport number and expiration date. (Note: This is a mandatory requirement by the Peruvian Government/Ministry of Culture to purchase entrance tickets to Machu Picchu and the Inca Trail).

• Contact Information: Email address, phone number, and home address.

• Payment Information: Credit card details or payment confirmation numbers (processed securely through our payment gateways).

• Health Information: Dietary restrictions, medical conditions, or allergies relevant to trekking and high-altitude activities.

2. How We Use Your Information

Mega Travel Machupicchu uses the collected data for the following specific purposes:

• Booking Processing: To purchase official entrance tickets to Machu Picchu, train tickets (Peru Rail/Inca Rail), and hotel reservations on your behalf.

• Permit Registration: To register your personal details with the Peruvian Ministry of Culture and SERNANP for the Inca Trail and other protected areas.

• Communication: To send you itineraries, booking confirmations, pre-departure briefings, and updates regarding your trip.

• Customer Support: To respond to your inquiries, comments, or emergency situations during your trip.

• Service Improvement: To analyze website usage and improve our tour offerings and user experience.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

However, to execute your travel itinerary, we must share specific data with trusted third-party service providers and government entities:

• Government Authorities: The Ministry of Culture (INC) and SERNANP require your full passport details to issue non-transferable permits for Machu Picchu and the Inca Trail.

• Transport Companies: Train companies (Peru Rail, Inca Rail) and airlines require passenger manifests for boarding.

• Accommodation Partners: Hotels and lodges require guest registration by law.

• Operational Team: Our guides, trekking chefs, and transportation staff need to know dietary requirements and medical conditions to ensure your safety.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Our website uses SSL (Secure Socket Layer) encryption technology to ensure that sensitive data transmitted between your browser and our servers remains private and integral.

While we strive to use commercially acceptable means to protect your personal data, please remember that no method of transmission over the Internet is 100% secure.

5. Cookies and Tracking Technologies

Our website may use “cookies” to enhance your experience. Cookies are small files placed on your hard drive for record-keeping purposes and to track site navigation. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. However, some parts of the website may not function properly without them.

6. Third-Party Links

Our website may contain links to other websites (e.g., TripAdvisor, government sites). Mega Travel Machupicchu is not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of every website you visit.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you.

• Request corrections to any inaccurate or incomplete data.

• Request the deletion of your personal data (subject to legal retention requirements for tax and accounting purposes in Peru).

To exercise these rights, please contact us at our official email addresses.

8. Changes to This Privacy Policy

Mega Travel Machupicchu reserves the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Company Name: Mega Travel Machupicchu
• Address: Jr. La Libertad, Cusco, Peru
• Emails: reservas@megatravelmachupicchu.com / jose.luis.valdivia.orihuela@gmail.com
• Phone/WhatsApp: +51 984 651 763